Privacy Policy

Effective: 5 January 2025

At Paws & Claws, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our services, interact with us, or visit our website.

1. Information We Collect

To deliver and enhance our services, we collect the following information:

Personal Details: Name, address, phone number, and email address for bookings and communication.
Pet Information: Details about your pet’s health, medical history, vaccinations, and behavior to ensure appropriate care.
Payment Details: Information needed for secure payment processing, such as credit card or bank account details.
Emergency Contact Information: To ensure a responsible party can be reached in urgent situations.
Technical Data: Automatically collected data like IP addresses, browser types, and website usage patterns to improve security and user experience.

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To manage bookings, provide boarding, daycare, and other services, and communicate with you about your pet’s stay.
Health and Safety: To ensure your pet’s well-being, including emergency veterinary care coordination.
Payment Processing: To securely process service payments.
Customer Support: To handle inquiries, feedback, and requests.
Marketing (With Consent): To send you updates, promotions, and special offers related to Paws & Claws.
Website Optimization: To enhance our website’s functionality and security through usage analysis.

3. Sharing and Disclosing Information

Your information is shared only when necessary:

Veterinary Professionals: To share pet medical details in emergencies.
Service Providers: Trusted third parties that assist with operations like payment processing and booking management under strict confidentiality agreements.
Legal Compliance: To comply with legal obligations or protect the rights and safety of Paws & Claws, its clients, or others.

4. Data Security

We take comprehensive measures to secure your information:

Encryption: Sensitive information, including payment data, is encrypted during transmission.
Access Restrictions: Only authorized personnel with legitimate needs can access personal data.
Continuous Monitoring: Regular reviews and updates to security practices to mitigate risks.

5. Data Retention

We retain your data only as long as necessary for:

Providing services
Meeting legal and regulatory requirements
Resolving disputes

When no longer needed, your data is securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your information:

Access and Correction: Request access to or updates of your personal information.
Opt-Out: Withdraw consent for marketing communications at any time.
Data Deletion: Request deletion of your personal data, subject to legal or operational requirements.
Processing Restriction: Limit the processing of your data under certain conditions.

To exercise these rights, contact us at info@paws-clawsonline.com.

7. Use of Cookies

Our website uses cookies to:

Enhance your browsing experience
Analyze site traffic
Personalize content

You can adjust your browser settings to block cookies, though this may impact site functionality.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy policies, and we encourage you to review their terms before sharing your information.

9. Updates to This Policy

We may revise this Privacy Policy as needed to reflect changes in our practices or services. Updates will include a "Last Updated" date and be posted on our website. Continued use of our services constitutes acceptance of any changes.

If you have questions or concerns about this Privacy Policy, please reach out to us at info@paws-clawsonline.com.